Antioch, CA (California), Orthodontist Shelby J. Smith, DDS, MS Antioch, CA (California), Orthodontist Shelby J. Smith, DDS, MS
Patient Login
Home
Meet Dr. Shelby
Office Tour
About Orthodontics
Braces 101
Dental Q&A
Ortho Emergencies
The Game Room
Contact Us
Site Map

Office Policies

Your First Visit
Your first visit to the orthodontist consists of photographs and an oral examination by the doctor. We will give you a general idea of what to expect for your orthodontic treatment.

After your first visit to the orthodontist, diagnostic records are made to determine the best course of treatment. Complete diagnostic records typically include a medical/dental history, clinical examination; plaster study models of the teeth, photos of the patient's face and teeth, and X-rays. This information is used to develop a custom treatment plan for each patient. These records are also helpful in tracking the progress of treatment as the teeth move under orthodontic care.

Consultation
After the doctor has evaluated your records, we discuss your treatment with you in detail, including the cost for your particular case.

Regular Appointments
The appointment when you get your appliances (braces, expanders, etc.) usually takes from one to two hours. You'll then see us at regular intervals 4 to 8 weeks apart for an adjustment, which takes 20 to 40 minutes. Our regular office hours are Monday to Thursday from 9:00 AM to 5 PM and every other Wednesday from 12:30pm to 7pm. Patients are seen by appointment only. We make every effort to be on time for our patients, and ask that you extend the same courtesy to us. If you cannot keep an appointment, please notify us immediately. Cancel only if it is an emergency. It is difficult to reschedule you since most appointments are made 4 to 8 weeks in advance.

Payment & Office Policies
The cost of treatment depends on the severity of the patient's problem. You will be able to discuss fees and payment options before treatment begins. We have financing options to suit different budgets, including a same as cash, no down payment option. We also accept assignment from most insurance plans, and file the necessary papers to the insurance company. We work hard to make orthodontics affordable.

Fees
In an effort to keep orthodontic fees down while maintaining the highest level of professional care, we have established this financial policy:

  • If full payment is made at the onset of treatment, we will offer a fee discount. (If you have insurance, we will offer a discount for payment of your portion of the fee that will not be covered by insurance.)
  • To fit your individual needs, financial arrangements can be made to extend your payments over a period of months.
  • For your convenience, we accept payment by VISA, MASTERCARD, and AMERICAN EXPRESS.
  • In cases of serious delinquency, treatment will be discontinued, although we will make every effort to accommodate patients with temporary difficulties.
Insurance
If you have insurance, we will help you to determine the coverage you have available. We ask that you assign your insurance benefit to us. The balance will be arranged for you to pay (see above). Professional care is provided to you, our patient, and not to an insurance company. Thus, the insurance company is responsible to the patient and the patient is responsible to the doctor. We will help in every way we can in filing your claim and handling insurance questions from our office on your behalf.

Home | Meet Dr. Smith | Office Tour | Office Policies | About Orthodontics | Braces 101
Dental Q&A | Ortho Emergencies | The Game Room | Patient Login | Contact Us | Site Map

Orthodontic Web Site by Sesame Design™